Privacy Policy

1. Introduction

Welcome to Tokilio ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business card platform and services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, username, password, phone number, and profile photo
• Profile Information: Business details, bio, services offered, availability settings, and custom branding
• Payment Information: Billing details processed securely through our payment processor (Stripe)
• Communications: Messages, chat conversations, call recordings, and feedback you provide

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience

2.3 Information from Third Parties

• Authentication providers (Google, GitHub, etc.)
• Payment processors
• Analytics services

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Enable AI-powered features including chat assistance and lead qualification
• Facilitate video calls and real-time communications
• Send notifications about calls, messages, and account activity
• Personalize your experience and provide tailored content
• Analyze usage patterns and optimize performance
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent)

4. AI and Data Processing

Our AI assistant processes chat conversations to provide intelligent responses and qualify leads. This processing includes:

• Analyzing message content to understand visitor intent
• Generating contextual responses based on your profile information
• Identifying potential hiring signals and lead quality
• Storing conversation history for service improvement

We use OpenAI's API for AI processing. Your data is processed in accordance with OpenAI's data usage policies and is not used to train their models.

5. Information Sharing and Disclosure

We may share your information with:

5.1 Service Providers

• Cloud hosting providers (Vercel, Supabase)
• Payment processors (Stripe)
• AI services (OpenAI)
• Video communication services (LiveKit)
• Analytics providers

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

5.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation on processing of your data
• Objection: Object to processing of your personal information

To exercise these rights, please contact us at privacy@tokilio.com

8. Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze usage patterns and improve our services
• Provide personalized content and recommendations
• Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings, but disabling cookies may affect functionality.

12. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: